About BHI
Advancing Healthcare Education, Leadership and Operational Excellence
Helping healthcare professionals and organizations strengthen Care Management, Utilization Review, Clinical Operations, Leadership Development, Change Management, Staff Retention, and Nursing Education.
Our Story
Built for meaningful impact
Betts Healthcare Institute was founded to help healthcare organizations and professionals build stronger systems, stronger leaders, and better outcomes. BHI brings together practical education and strategic consulting to address the real pressures facing today’s care environments.
From utilization management and care coordination to nursing leadership, staff retention, and change management, the institute focuses on solutions that are credible, actionable, and designed for lasting operational excellence.
Founder leadership
Led by Lionella Blake
Founded by Lionella Blake, MBA, MSN, RN, CCM, BHI is shaped by more than 18 years of clinical and operational leadership experience across hospital systems and Medicaid Health Plans. Her work centers on helping organizations improve performance while supporting the people who deliver care every day.
Clinical expertise
Operational insight
Leadership development
Workforce sustainability
How BHI serves healthcare
BHI combines education, advisory support, and leadership development to help healthcare teams improve quality, efficiency, and resilience across the organization.
Education
Practical learning experiences
Programs and courses are designed to strengthen knowledge in care management, utilization review, nursing leadership, and clinical operations with relevant, real-world application.
Consulting
Operational improvement support
Consulting engagements help organizations optimize workflows, strengthen change management, and improve team performance with a clear focus on measurable operational excellence.
Leadership
Stronger teams and retention
BHI supports leaders in building healthy, capable teams through staff development, burnout reduction strategies, and leadership practices that improve retention and long-term stability.
★★★★★
“BHI stands for practical leadership, operational clarity, and education that helps healthcare professionals grow with confidence while helping organizations perform at a higher level.”
Betts Healthcare Institute
Education and consulting perspective
Healthcare education and consulting